Our Participants

Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute for Innovation, Deirdre partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.

Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the patient experience as a means to understand unmet patient needs and reduce patient suffering.

Tom develops clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.

Pat is passionate about healthcare. An innovative and mission-driven leader, he has over 35 years of experience as an entrepreneur and chief executive of healthcare service organizations. He keeps everyone at Press Ganey focused on designing the platforms, technology, and solutions necessary to meet the needs of today’s healthcare consumer. Pat has a direct impact on the safety, quality, and experience of care and engagement across the company as a whole.